1. What do we do?
We focus on professional Chinese musical instruments.
2.Which payment in this site?
PayPal only.
3. Where are you located and where do you ship to?
We are located in China mainland and we ship to most countries for all our instruments.
4. What is the quality of your instruments?
We only sell professional & high quality musical instruments.
5. Can I buy several key dizi flute in one order?
Yes definitely. Just add it in cart seperately , then checkout
6. How secure is shopping with us?
We apply SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information is encrypted by SSL while you are placing the order. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
7. Does your site store my credit card numbers?
No not at all, we have no access to your credit card numbers. Your payment will be made at the world's leading credit card gateway, i.e. 2Checkout or PayPal, who keep your credit card information absolutely confidential. You can pay with your credit or debit card at PayPal without a PayPal account.
8. How soon can I get your reply if I contact you via email?
We promise to get back to you within 24 hours.
9. Will there be any tracking number for me to track my order?
Yes, we'll send you track number via email and PayPal notification.
10. Do I need to contact you additionally about my order?
If you have any additional requirements, you can take a note at checkout or contact us directly.
11. Do you offer combined shipping for multiple purchases?Where to track parcel?
Yes we do. We offer worldwide shipping for your multiple orders.parcel track site https://www.17track.net/en
12. Can I receive my item in good condition? What if the item arrives damaged?
Yes definitely. We use professional shockproof packaging to protect every instrument, so you'll receive it in excellent condition.If by any chance it arrives damaged, we'll issue refund or send a replacement upon checking your pictures and evidence.
13. Maintenance method to prevent crack \mold\rust?
prevent crack:avoid big temperature and humidity changes;
prevent mold:after playing , clean saliva inside of flute with a soft cloth or soft paper, put it upright and dry it naturally, then put back to flute bag;
prevent rust:add anti-rust oil or vaseline to the copper joint every month.
