1. What do we do?
We focus on professional Chinese musical instruments.
2.Which payment in this site?
Support PayPal.please send email to diziflutesale@gmail.com if you do not use PayPal, we will send payment request to your email address.
3. Where are you located and where do you ship to?
We are located in China mainland and we ship to most countries for all our instruments.(Please contact us if your country not included.)
4. What is the quality of your instruments?
We only sell professional & high quality musical instruments.
5. Can I buy several key dizi flute in one order?
Yes definitely. add it in cart first, then checkout.
6. How secure is shopping with us?
We apply SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information is encrypted by SSL while you are placing the order. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
7. Does your site store my credit card numbers?
No not at all, we have no access to your credit card numbers. Your payment will be made at the world's leading credit card gateway, i.e. 2Checkout or PayPal, who keep your credit card information absolutely confidential. You can pay with your credit or debit card at PayPal without a PayPal account.
8. How soon can I get your reply if I contact you here or send email to diziflutesale@gmail.com?
We promise to get back to you within 24 hours(if your email not in spam folder), suggest to leave message at our site page (normally reply in 12 hours).
9. Will there be any tracking number for me to track my order?
Yes, we'll send you track number via email and PayPal notification.
10. Do I need to contact you additionally about my order?
If you have any additional requirements, you can take a note at checkout or contact us directly.
11. Do you offer combined shipping for multiple purchases?Where to track parcel?
Yes we do. We offer worldwide shipping for your multiple orders.parcel track site https://www.17track.net/en
12. Can I receive my item in good condition? What if the item arrives damaged?
Yes definitely. We use professional shockproof packaging to protect every instrument, so you'll receive it in excellent condition.If by any chance it arrives damaged, we'll issue refund or send a replacement upon checking your pictures and evidence.
13. Maintenance method to prevent crack \mold\rust?
prevent crack:avoid big temperature and humidity changes; prevent mold:after playing , clean saliva inside of flute with a soft cloth or soft paper, put it upright and dry it naturally, then put back to flute bag; prevent rust:add anti-rust oil or vaseline to the copper joint every month. https://youtu.be/Ut0uSzc4fxs
14.What difference between G key and Bass G key ?
G key is short with 6 finger holes , Bass G key is huge with 7 finger holes(right-handed or left-handed), Bass G key dizi has very deep sound (one octave lower than G key dizi)
15.What is difference between left-handed and right-handed?
It doesn't matter if you play 6 finger holes flute. but if you purchase Xiao or Bass G dizi or Bass F key dizi ,you should choose correct because of they are right-handed and left-handed version.most people are right-handed player (it means left hand fingers are closer to blow hole).
16.Why not receive invoice after placed order?
The invoice been sent immediately by site system after order placed,possible the email in your junk folder .please contact diziflutesale@gmail.com if you did not find that invoice email.
